At FYI Solutions, we value our consultants. We know the best practice is to stay in touch with the consultants who are on assignment. Too often, consultants are placed on assignments, never to hear from their placement firm until the engagement is ending. It is just as important to manage the relationships with our consultants as it is with our clients. FYI Solutions has a formal program in place, called Consultant Outreach, to ensure that our consultants know they are part of the FYI team.
Once on board, each of our consultants is assigned to a recruiter, and there is a dedicated Account Executive for the client at which they have been placed. This is common practice with placement providers. We have learned to ensure success for our consultants and our clients to take it one step further. On a regular basis, usually every 6-8 weeks, a face-to-face meeting is held with each of the consultants. The goals of the Consultant Outreach Program are as follows:
- Become an advocate for the consultant: By meeting with the consultants on a regular basis, we get to know more about their skills, career interests, etc. By getting to know what makes them tick, we can align them with new opportunities on a timelier basis and provide opportunities for them to expand their skills.
- Ensure that the FYI Consultants feel connected to FYI; a consultant will move from one client to another as engagements are completed and new ones begin. The constant is their connection to FYI.
- Share information about FYI: Provide information to the consultant so they know what FYI’s near-term and longer-term focuses are.
- Identify/resolve any questions or issues the consultant may have, before they reach the client. The goal here is client and/or consultant retention. No one likes surprises. By being in touch with our consultants on a regular basis, we can identify any issues that may be brewing, and take action before they become problems. We will also be aware of positive situations at the client, like commendations from the client that have been announced to their teams.
And finally, our best source of new talent comes from those who we know and respect. To encourage referrals, FYI has a published Referral Bonus program for staffing as well as permanent placements. This can be found on our website, FYISolutions.com.
FYI is fully aware that our consultants are an integral part of the FYI team and the most critical aspect of our success. The Consultant Outreach program enables FYI to demonstrate that on a regular basis to our consultants.
FYI is an IT Consultancy, based in NJ, which has been providing staffing, permanent placement services, and solutions to our clients for over 30 years. For more information about FYI Solutions and the available opportunities, contact us.